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Shipping & Delivery

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.

Carriers:

We use the following carriers to deliver our orders:

  • USPS
  • FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy & Security

We at Planethobbywood Inc. value our customers and respect their privacy. We collect as little customer information as we need to provide you with a great shopping experience. We will only communicate with you about our products, services, new products, sales, and promotions via email if you have signed up for a newsletter or forum. We do not sell or rent your personal information to third parties. If you have any questions about our policies you can always contact Planethobbywood's customer service department through any of the following methods: Email: customerservice@planethobbywood.com

Returns & Replacements

Please be note that for the safety of all of our customers, we cannot accept exchanges or returns as we cannot verify if the product was opened and/or used. However, we understand that sometimes the wrong product is sent. If that happens, please contact customer service at customerservice@planethobbywood.com within 10 business days of receipt to arrange for a re-shipment of your corrected order at our expense. You must ship the incorrect item back to us within 5 business days in its original packaging with your packing slip enclosed. Once we verify that the item(s) was incorrect, we will reship the correct item(s).

Ordering

How will I keep track of my order's progress when I submit an order with Planethobbywood?
Planethobbywood will keep you informed of your order via e-mail. Your tracking number will also be emailed to you once the item is shipped. You may also check our online order status page for live updates by clicking logging into your account. If there are any problems with your order, you will receive an automated email from us immediately.

Payment, Pricing & Promotions

Payments

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Taxes

Sales tax of 7% will be charged to items shipped to the state of New Jersey.

Promotions & New Products

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders

Customer's can view their current and past orders by logging in to their account profile information anytime, just log into your account by going here: https://www.planethobbywood.com/customer/account/login/ Once you have logged in, click on "My Orders" located at the top left portion of the page. Under "MY ACCOUNT".

Updating Account Information

Customer's can update your online account profile information anytime, just log into your account by going here: https://www.planethobbywood.com/customer/account/login/ Once you have logged in, click on "My Account" located at the top left portion of the page. Select "Account Dashboard".